Cancellation Policy

Booking terms and conditions

For exact booking conditions of all events, please check the event information with the relevant venue, booking agency or event manager.

For complete terms of sale for events booked via Ticketmaster, please visit ticketmaster.com.au. Bookings are recommended for all advertised events. Tickets for the events are inclusive of GST. For Ticketmaster purchases a transaction fee will be charged in addition to the ticket price.

Your first Langham Melbourne MasterClass preferences may not be available due to the limited number of tickets per session. We regret it is not possible to refund or alter completed bookings. Dietary requirements cannot be catered for as chef recipes are set. Please contact Melbourne Food and Wine on 03 9823 6100 for details on accessibility at these events.

Bookings for Acqua Panna Global Wine Experience through Arts Centre Melbourne are non-refundable or changeable once completed. 

Cancelled/Postponed Events

Outdoor events are subject to adverse weather conditions. Patrons accept the risk that weather they consider unsatisfactory may occur during the event and acknowledge that tickets will not be refunded or exchanged, unless the event is cancelled by the Festival. The event will only be cancelled if conditions are deemed dangerous. In the event of cancellation due to dangerous adverse weather conditions, either prior to or during the event, refunds will be at the point of sale. You must retain your original tickets to claim the refund.