These FAQs are for the New Year Street Feasts program, presented in partnership with City of Melbourne and the Victorian Government. If you have a question that relates to tickets you hold from the March 2020 program of MFWF, please see these FAQs instead.
UPDATED 31 December: Please note that with new Coronavirus restrictions now in place from 5pm mask use indoors is mandatory. All other necessary precautions are being taken to keep this event safe for staff and customers.
Are there New Year’s Eve fireworks in the city this year?
In the interest of public safety and in line with Covid restrictions, New Year’s Eve fireworks and mass celebrations will not be staged in the city this year. The safest way to celebrate New Year’s Eve in the city is to make a booking to visit a hospitality venue in the CBD as part of the New Year Street Feasts program.
Where is the best place to see the fireworks on New Year’s Eve?
In the interest of public safety and in line with Covid restrictions, New Year’s Eve fireworks and mass celebrations will not be staged in the city this year.
How does New Year Street Feasts work?
New Year Street Feasts is a program of bookable dining experiences taking place in the City of Melbourne on New Year’s Eve and New Year’s Day. More than 50 venues are taking part across 11 precincts. Most of the program is staged outside in designated outdoor-seating areas that have been weatherproofed. Some restaurants also have bookings available inside. You must book in advance to attend New Year Street Feasts. Tickets are on sale now.
Can I still come into the city with my family or friends without a venue booked?
Public gatherings are strongly discouraged this New Year’s Eve. Fireworks and mass entertainment will not be staged in the city. City of Melbourne recommends booking a table through the New Year Street Feasts program.
What does a ticket to New Year Street Feasts include?
Every venue is offering something different as part of the program, and each ticket price reflects this. Many venues have published their menus on their event page to give you an indication of what you may be served on the night. There’s a possibility that some dishes may change between now and New Year’s Eve due to availability of ingredients and other factors. The number of courses and any drinks included in each ticket price will not change. Please confirm with the venue at time of booking.
Can I request a table inside (or vice versa)?
Please include any requests to the venue when you make your booking. They will endeavour to accommodate these where possible.
Can I book more than one venue on New Year’s Eve or New Year’s Day?
Absolutely. You’re more that welcome to book multiple venues on either New Year’s Eve or New Year’s Day. Bear in mind that most reservations have a time limit and venues appreciate your prompt arrival and departure so they can seat other guests. Be sure to factor in time to travel between venues if you’re making multiple bookings on the same day.
My reservation has a time limit. What if I want to stay out for longer?
Most reservations, especially early sittings, are given a time window; this is both to allow venues to serve more diners and in keeping with current advice on Covid-safe dining. Time windows should be clearly stated by each venue before you book your tickets and included in confirmation of your reservation. You can check with each venue if you’re unsure. If you want to stay out longer, you can book one of the casual drink and snack tickets on offer at the likes of Lee Ho Fook and Hihou. Walk-ins are strongly discouraged.
What is the best way to travel in and out of the city on New Year’s Eve?
Public transport on New Year’s Eve is free from 6pm on 31 December to 6am on 1 January. On 31 December, trains will run to a standard Thursday timetable and trams to a standard Saturday timetable, with additional services between midnight and 6am. On 1 January, trains will run to a public holiday timetable and trams to a Saturday timetable. Remember that you must wear a fitted mask at all times on public transport. Plan ahead via the PTV journey planner.
If you plan on driving into the city, book into one of the many commercial car parks across the City of Melbourne to ensure a hassle-free night. Alternatively, plan now to catch a taxi or rideshare – remember you must wear a face mask.
Will there be road closures across the city?
There will be a number of road closures across the city on New Year’s Eve. Information on the exact locations of closures is available on the City of Melbourne’s New Year’s Eve website under Plan Ahead.
What safety restrictions will be in place?
All hospitality venues must have a Covid Safe Plan in place. The plan covers things such as social distancing rules, cleaning, hand hygiene, rules around face masks, record-keeping and generally keeping staff and customers safe. More information is available on the Victorian Government website.
The updated advice is that it’s now mandatory to wear a mask indoors - this includes restaurants. Wear your mask whenever you’re moving around the venue, including going to the bathrooms or getting up to pay the bill. When you are outside, you should carry a mask with you at all times and wear it whenever you’re unable to maintain a safe 1.5m distance from others.
Patrons are encouraged to use hand sanitiser wherever it’s offered.
You will be asked to check in at every venue for contact-tracing purposes. First name, last name, email address, phone number and the date and time you visited will be collected and stored by the venue for a minimum of 28 days, adhering with privacy requirements. Everyone at the table must be checked in.
Find out more about the latest restrictions in Victoria.
I’ve booked a New Year Street Feasts ticket but can no longer attend. What should I do?
As you have booked a ticket through the venue, you need to contact the venue directly. They will be able to advise you on their change or refund policy. MFWF is not managing any bookings or tickets for New Year Street Feasts, so the terms and conditions of your ticket are determined by each venue participating.
I need to amend the details of my New Year Street Feasts booking. How can I do this?
Contact the venue you’re attending as soon as possible. We expect tables to fill up quickly so if you can’t make it, it’s best to contact a venue straightaway so they can offer your table to someone else. Note that each venue will have different terms and conditions for changes to bookings. Bookings and tickets for New Year Street Feasts are being taken by venues direct and are not managed by MFWF.
What happens if it rains and I have a booking outside?
Most of the New Year Street Feasts program is being staged outdoors and will go ahead unless it’s considered unsafe to do so. City of Melbourne is providing coverage for each precinct, such as large umbrellas or temporary awning structures, to allow outdoor dining to proceed if there are showers and to provide shade. Extreme or adverse weather conditions could affect particular sittings or precincts and this will be monitored in the lead up to the event. If you have purchased a ticket to attend New Year Street Feasts, please refer to each participating venues’ terms and conditions.
I’ve seen the weather forecast and I’d like to cancel my booking. Can I get a refund?
It’s our intention to stage the New Year Street Feasts program, regardless of weather conditions, unless it’s considered unsafe to do so. If you choose to cancel your booking, it’s best to check each individual venue’s terms and conditions.
Can I use an MFWF Gift Voucher for the New Year Street Feasts program?
Restaurants are taking their own bookings for New Year Street Feasts, which will help with their cashflow. This means that MFWF Gift Vouchers can't be redeemed for any part of the New Year Street Feasts program. We apologise for any inconvenience this may cause. Your vouchers remain valid until the end of 2021.
Can I transfer a ticket I still hold for the MFWF March 2020 program?
Restaurants are taking their own bookings for New Year Street Feasts. As a result, MFWF March 2020 program tickets cannot be transferred for any part of the New Year Street Feasts program.
Can my restaurant be part of the Street Feasts program? Why wasn’t I asked to be part of the program?
New Year Street Feasts is a partnership between City of Melbourne, the State Government and MFWF. Unfortunately all hospitality venues across the municipality couldn’t be included; instead the focus was primarily on venues within the CBD, in order to retain diners that would normally visit to see the fireworks. The precincts chosen were based on access requirements, available space and where road closures can be implemented. As tickets are now on sale, participation won’t be extended to other restaurants. All venues planning a special dining experience on New Year’s Eve are encouraged to create a listing on the City of Melbourne What’s On Page. In the lead up to New Year’s Eve these listings will be promoted across City of Melbourne’s social media and blogs.
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