Ticketing Info

Melbourne Food and Wine Festival referred to in these terms and conditions as “MFWF” is an event being organised by Food and Drink Victoria Ltd (ACN 106 066 406). These terms and conditions apply in relation to the “Melbourne Food and Wine Festival” event (“Event”).

Melbourne Food and Wine Festival tickets the majority of the Festival using a third-party platform, Ferve Tickets. In some instances, our Festival events are available either through external online ticketing systems or through telephone booking direct with the venue. This is noted on each event page.

By purchasing a ticket, registering for an Event, you agree to be bound by these terms and conditions as amended from time to time.


Terms and Conditions:

New Year Street Feasts 31 December 2020 and 1 January 2021

The individual participating venue is responsible for ticketing of the New Year Street Feasts program.  Each participating venue will have their own booking terms and conditions and fees and charges may apply.  For any questions relating to your booking, please contact the participating venue directly.  Melbourne Food and Wine Festival are not ticketing this program.

Advertised Ticket price:

  • Is inclusive of GST and a per ticket fee
  • Is exclusive of a credit card fee
  • A credit card fee of no more than 1.7% per transaction will be applied for credit card transactions, and a booking fee of not more than $4.00 per booking
  • A credit card fee/booking fee of does not apply when purchasing a ticket with cash at an event
  • Is in Australian Dollars (AUD)

    Please note that Ticket price do not include any travel or accommodation costs.

Gift Cards:

  • Gift vouchers are treated as cash and cannot be replaced if lost or stolen
  • Gift vouchers may only be used for purchasing tickets at the 2021 Melbourne Food and Wine Festival
  • Gift vouchers cannot be returned or exchanged (whether in whole or in part) for cash. The value stated on the card(or remaining on the voucher after partial redemption) is expressed inclusive of GST.
  • Any purchases which exceed the value of the gift card will require the holder to pay the difference in price using another form of tender
  • No change will be given and any remaining balance will remain on the gift card to be used in whole or in part against future purchases of events at the 2021 Melbourne Food and Wine Festival
  • Gift vouchers for the 2020 Melbourne Food and Wine Festival will expire at 11:59pm AEST on 31st December 2021. 
  • Any balance that remains on the gift vouchers after expiry will not be available for use

 Refunds/Alterations:

If you have purchased a ticket to attend an Event, subject to any statutory rights of refund (including, without limitation, the provisions of the Australian Consumer Law as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“ACL”)) and unless otherwise specified in these terms and conditions, tickets purchased to the Event are generally non-refundable and are not available for exchange.

Event changes

An Event’s content and program is accurate at the time of printing and online. MFWF may make changes to an Event as required, however will use reasonable efforts to provide a program and content of equivalent standard. To the extent permitted by law, MFWF reserves the right at any time to:

  • change the format, speakers, program participants, content, location and timing or any other aspect of the Event;
  • postpone the Event or any part of the Event; or
  • cancel the Event or any part of the Event.

Should MFWF be required to cancel an Event, MFWF will provide as much notice as possible to all confirmed attendees and presenters and this may be updated or reflected on the Website by MFWF as soon as it is possible. Attendees and presenters will also be contacted by email. 

 Your rights and obligations

By registering to attend the Event or to speak or present at the Event, you warrant your details as provided are true and correct.

To the extent permitted by law, MFWF reserves the right, without any liability, to refuse to accept your Registration, refuse admission to, or to eject you from the Event, in its absolute discretion, including (without limitation), for failure to comply with these terms and conditions or if in the opinion of MFWF you represent a security risk, nuisance or annoyance to the running of the Event.

You agree to comply with all reasonable instructions issued by MFWF or the operator of the venues for the Event.

You must comply with any particular conditions, rules, regulations or usage requirements of the venues or of MFWF in connection with an Event.

You are expected to behave in a professional and appropriate manner at all Events consistent with the law.

If you are accompanied by a minor(s), you are responsible for the care, acts or omissions and supervision of those minors at all times.

You must also comply with all verbal and written directions given by MFWF or the venues whilst at, entering, or departing the venues (including without limitation in respect of an acceptable noise level emanating from the venue spaces).

All unauthorised photography and the recording or transmitting of audio or visual material, data or information is expressly prohibited at the Event and/or in or at the venues.

It is your responsibility to inform MFWF of any special dietary or other requirements you may have, sufficiently in advance to enable MFWF to attempt to accommodate these requirements (or where this is not possible, inform you of such).

Liquor

You are advised that:

  • alcohol may only be consumed by persons over the age of 18 with valid identification documentation within designated licensed areas at the venues;
  • bringing your own (BYO) alcohol is strictly prohibited;
  • intoxicated persons will not be permitted to enter the venues;
  • intoxicated persons will be removed from the venues at the discretion of the venue or F+DV;
  • it is an offence for minors to purchase or consume alcohol and an offence to sell to or supply minors with alcohol; and
  • penalties under the Liquor Control Reform Act 1998 (Vic) apply.

Limitation of liability and indemnity

You use the venues for the Event and all associated facilities at your own risk. To the maximum extent permittd by law , MFWF accepts no liability to you or any third party for any loss of or damage to your equipment, materials or other belongings brought to the venues, whether by fire, theft, accident, injury or otherwise.

To the maximum extent permitted by law (including without limitation, the ACL, MFWF will not be liable for personal injury or death, property damage, or any other loss (including without limitation, liability for negligence or breach of these terms and conditions), damage, cost or expense (including, without limitation, loss of profits, business interruption, loss of information, indirect, special, punitive or consequential loss or damage of any kind whether or not such loss or damage is foreseeable, foreseen or known and whether or not MFWF has been advised of or is aware that such damages may be incurred) that you or any third party may incur or suffer in relation to, arising out of or in connection with the Event and/or these terms and conditions, including any acts beyond the control of MFWF. This provision does not affect your rights or remedies in relation to any consumer guarantee of the ACL that may be applicable to the Event or MFWF’s services and which cannot be excluded, restricted or modified by law.

Notwithstanding the clause above and to the maximum extent permitted by law, MFWF’s liability to you in relation to, arising out of or in connection with the Event and/or these terms and conditions shall in no circumstances exceed the face value of the ticket purchased by you to the Event plus any relevant ticket handling fees.

You release MFWF from any action, suits, proceedings, claims, demands, costs and expenses, incurred in connection with MFWF’s acts, omissions or negligence in relation to, arising out of or in connection with these terms and conditions and/or the Event.

You agree to fully indemnify and hold MFWF, its officers, employees, agents, contractors and sub-contractors (“Representatives”) harmless from any claim, cost, demand, liability or damage (including legal costs, professional costs and other expenses on a full indemnity basis) incurred by MFWF and/or its Representatives arising out of or in connection with the Event, including but not limited to:

  • a breach of these terms and conditions by you;
  • your use of the venues or attendance at the Event;
  • any damage to the venues or any goods located at the venues for the Event by you; or
  • the infringement of any intellectual property or other right of any third party (including the venues) by you.

To the maximum extent permitted by law, MFWF is not liable for losses arising from the provision or non-provision of services provided by third party operators or the operators of the venues at or connected to the Event.

To the maximum extent permitted by law, MFWF is not liable for the actions, representations or information provided by speakers or presenters at the Event, and such views and opinions expressed by the speakers or presenters do not necessarily reflect the views and opinions of MFWF.

Cancelled/Postponed Events

Outdoor events are subject to adverse weather conditions. Patrons accept the risk that weather they consider unsatisfactory may occur during the event, and acknowledge that tickets will not be refunded or exchanged, except to the extent otherwise required by law.

Accessibility/Dietaries

It is possible to search for dietary requirements and wheelchair access to events via the program. In rare cases an event cannot cater for dietaries and this will be noted on the page

Please contact the Melbourne Food and Wine office at tickets@foodandwinevic.com.au for further questions and details on accessibility at events.

MFWF reserves the right to amend these terms and conditions from time to time.

 

Updated: 27 August 2020