Ticketing Info

Food and Drink Victoria Ltd tickets the majority of their events (Melbourne Food and Wine Festival, New Year’s Street Feast, Drink Victorian collectively termed the “Event”) using a third-party platform, Ferve Tickets. In some instances, the venue will ticket the event direct through their own online booking system or telephone booking. The booking method is noted on each event page.

These conditions govern access to an Event and the supply of all tickets.

By purchasing a ticket or registering for an Event ticketed by Food and Drink Victoria Ltd (trading as Melbourne Food and Wine Festival), you agree to be bound by these terms and conditions as amended from time to time.


Terms and Conditions:

Advertised Ticket price:

  • Is inclusive of GST and a per ticket fee
  • Is exclusive of a credit card fee
  • A credit card fee of no more than 1.98% per transaction will be applied for credit card transactions, and a booking fee of not more than $4.00 per booking in accordance with ACCC rules
  • A credit card fee/booking fee of does not apply when purchasing a ticket with cash at an event
  • Is in Australian Dollars (AUD)

Please note that Ticket price does not include any travel or accommodation costs.

Gift Vouchers:

  • Gift vouchers are treated as cash and cannot be replaced if lost or stolen
  • Gift vouchers are valid for three years from the date of purchase
  • Gift vouchers cannot be returned or transferred (whether in whole or in part) for cash.
  • The value stated on the voucher (or remaining on the voucher after partial redemption) is expressed inclusive of GST
  • Any purchases which exceed the value of the gift voucher will require the holder to pay the difference in price using another form of tender
  • No change will be given and any remaining balance will remain on the gift voucher to be used in whole or in part against future purchases of events (valid for three years from the date of purchase)
  • Any balance that remains on the gift vouchers after expiry will not be available for use

Special Terms:

When you are booking tickets to the Event, please ensure you are familiar with the Chief Health Officer directives currently in place. The main points to note are mask wearing, physical distancing and proof of vaccination status. If you book a ticket, you will be asked to confirm that you will comply with the Chief Health Officer directives at the time of the Event.

Refunds:

If you have purchased a ticket to attend an Event, subject to any statutory rights of refund (including, without limitation, the provisions of the Australian Consumer Law as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“ACL”)) and the below clause specific to COVID-19 requirements or restrictions, and unless otherwise specified in these terms and conditions, tickets purchased to the Event are generally non-refundable and are not available for exchange.

Complimentary tickets or zero value registrations are not given refunds.

COVID-19 requirements or restrictions:

  1. If an Event is cancelled in 2021 or 2022 as a result of COVID-19 requirements or restrictions you will receive a refund of the ticket price;
  2. If we are no longer able to accommodate you due to capacity limits as a result COVIDsafe restrictions in place, you will receive a refund of the ticket price;
  3. If you are prevented from travelling to Melbourne due to State, Territory or Commonwealth government travel restrictions and you advise us that you are unable to travel at least seven days before the Event (so we have enough time to offer your tickets to someone that has missed out), you may request a gift voucher to use at future MFWF (valid for 3 years from the date of purchase) or a refund of the ticket price. Alternatively F+DV can facilitate a name change to permit another person to use your ticket/s at an event. Please make the request in writing to tickets@foodanddrinkvic.com.au no later than 3 hours prior to the event commencing; and
  4. If you or any of your group members have any COVID-19 symptoms and/or you are required to isolate (or if any of your close contacts or group members has COVID-19 symptoms) and you notify us and provide us with some evidence (e.g. a medical certificate) at least 24 hours prior to your attendance at the Event (or as soon as you can if there are valid reasons why 24 hours’ notice is not possible), you will receive a refund of the ticket price.
  5. When you book a ticket to an event and confirm that you will comply with the Chief Health Officer directives in place at the time of the Event and you do not comply upon arriving at a venue, you will not be given a refund.  For example, if you are required to show proof of vaccination when entering a venue and you fail to do so, you will not receive a refund.
Weather conditions: 
 
Outdoor events are subject to adverse weather conditions. Patrons accept the risk that weather they consider unsatisfactory may occur during the event, and acknowledge that tickets will not be refunded or exchanged for a gift voucher, except to the extent otherwise required by law. 

Event changes: 

An Event’s content and program is accurate at the time of printing and online. F+DV may make changes to an Event as required, however will use reasonable efforts to provide a program and content of equivalent standard. To the extent permitted by law, F+DV reserves the right at any time to:

  • change the format, speakers, program participants, content, location and timing or any other aspect of the Event;
  • postpone the Event or any part of the Event; or
  • cancel the Event or any part of the Event.

Should F+DV be required to cancel an Event, F+DV will provide as much notice as possible to all confirmed attendees and presenters and this may be updated or reflected on the website by F+DV as soon as it is possible. Attendees and presenters will also be contacted by email.

Your rights and obligations: 

  • By registering to attend the Event you warrant your details as provided are true and correct.
  • By registering to attend the Event, you must agree to comply with the Chief Health Officer directives in place at the time of the Event.
  • To the extent permitted by law, F+DV reserves the right, without any liability, to refuse to accept your Registration, refuse admission to, or to eject you from the Event, in its absolute discretion, including (without limitation), for failure to comply with these terms and conditions or if in the opinion of F+DV you represent a security risk, nuisance or annoyance to the running of the Event.
  • You agree to comply with all reasonable instructions issued by F+DV or the operator of the venues for the Event.
  • You agree not to resell your ticket.
  • You must comply with any particular conditions, rules, regulations or usage requirements of the venues or of F+DV in connection with an Event.
  • You are expected to behave in an appropriate manner at all Events consistent with the law.
  • If you are accompanied by a minor(s), you are responsible for the care, acts or omissions and supervision of those minors at all times.
  • You must also comply with all verbal and written directions given by F+DV or the venues whilst at, entering, or departing the venues (including without limitation in respect of an acceptable noise level emanating from the venue spaces).
  • You must carry a valid photo ID (current Australian Driver’s licence, current passport, current state/territory issued photo identification) as proof of age and identity and you may be required to present this upon entry and at any other time upon the request of F+DV

Your property, your responsibility:

Whilst at the Event, you must take care to protect your own property from loss and damage and take steps to prevent your property causing safety issues or damage to other people or property. F+DV and its officers, employees, agents, volunteers, contractors and sub-contractors (“Representatives”) and Event venues will not be liable for any loss or damage (including any direct, indirect or consequential loss or damage) to any property brought to the Event, unless the ACL applies and such loss or damage was due to F+DV’s or the Event venues breach of a non-excludable guarantee under the ACL (such as a failure to provide services with due care or skill). 

Your safety, your resonsibility - COVID-19

You acknowledge that by attending the Event you may be exposed to the possibility of contracting an illness, including without limitation the COVID-19 virus. Contracting or exposure to the COVID-19 virus can result in serious illness, temporary or permanent disability, other short-term and long-term health effects, and death, regardless of age or health condition.

While F+DV and the Event venues will implement reasonable measures to attempt to minimise the risk of the COVID-19 virus, you acknowledge that such measures may be unsuccessful and such measures do not guarantee that you will not be exposed to the COVID-19 virus. F+DV and its Representatives and the Event venues make no guarantees, warranties, representations or other promises regarding the possibility of your exposure to, contracting, or transmitting COVID-19 while attending the Event.

With full knowledge of the risks associated with the COVID-19 virus, you:

  • voluntarily agree to attend the Event;
  • accept all responsibilities and risks related to the COVID-19 virus while attending the Event; and
  • to the fullest extent permitted by law, acknowledge the risks associated with attending the Event, accept those risks voluntarily and release and discharge, F+DV, its Representatives and the Event venues from any and all claims, expenses, demands, suits, damages, costs (including legal costs), loss and injury you or any associated third party (Costs) may suffer or sustain, to the fullest extent permitted by law, directly and indirectly in connection with, or related to, the COVID-19 virus, including but not limited to travel, transportation, accommodation, hospitality, third party costs and expenses, or any other third party arrangement and agree to hold F+DV and its Representatives harmless in relation to such Costs.
  • You agree to any conditions, controls, directions, plans, policies, notices requirements issued by F+DV and the Event venues prior to or during the Event regarding COVID-19 precautionary measures. If you do not follow these requirements, F+DV or the Event venues may deny, revoke or suspend your attendance at the Event at its discretion at any time.

F+DV may withdraw your right to attend the Event if you:

  • test positive for COVID-19;
  • are identified as a close contact of a person who tested positive for COVID-19;
  • are in the process of completing a government-mandated period of self-isolation; or
  • present to the Event showing symptoms of COVID-19, including but not limiting to having a temperature above 37.5 degrees, chills, cough, sore throat and shortness of breath.
Liquor:

You are advised that: 

  • alcohol may only be consumed by persons over the age of 18 with valid identification documentation within designated licensed areas at the venues;
  • bringing your own (BYO) alcohol is strictly prohibited;
  • intoxicated persons will not be permitted to enter the venues;
  • intoxicated persons will be removed from the venues at the discretion of the venue or F+DV;it is an offence for minors to purchase or consume alcohol and an offence to sell to or supply minors with alcohol; and
  • penalties under the Liquor Control Reform Act 1998 (Vic) apply.
Limitation of liability and indemnity:

You use the venues for the Event and all associated facilities at your own risk. To the maximum extent permitted by law, you release F+DV and its Representatives from any action, suits, proceedings, claims, demands and any liability, cost, loss or expense arising from or in connection with the Event and/or these terms and conditions including without limitation:

(a) any accident, damage, personal injury, death, loss, illness or injury to you or a person under your care;
(b) any property damage, loss of or damage to your equipment, materials or other belongings brought to the venues, whether by fire, theft, accident, injury or otherwise; or
(c) any other loss, damage, cost or expense (including, without limitation, loss of profits, business interruption, loss of information, indirect, special, punitive or consequential loss or indirect damage of any kind whether or not such loss or damage is foreseeable, foreseen or known and whether or not F+DV has been advised of or is aware that such damages may be incurred), unless solely caused by F+DV and its Representatives.

These terms and conditions exclude to the maximum extent permitted by law any warranty or condition implied by common law, practice or statute. However in the case of those warranties under statute which may not be excluded, including the ACL, F+DV’s liability for breach of such conditions and warranties shall, to the maximum extent permitted by law, be limited, in the sole discretion of F+DV to the lesser of the resupply of the relevant service or the payment of the cost of re-supply of the relevant service.

You agree to indemnify and hold F+DV and its Representatives harmless from any claim, cost, demand, liability or damage (including legal costs, professional costs and other expenses) incurred by F+DV and/or its Representatives arising out of or in connection with:

  • a breach of these terms and conditions by you;
  • your use of the venues or attendance at the Event;
  • any damage to the venues or any goods located at the venues for the Event by you; or
  • the infringement of any intellectual property or other right of any third party (including the venues) by you.

To the maximum extent permitted by law, F+DV is not liable for liabilities, costs, losses or expenses arising from the provision or non-provision of services provided by third party operators or the operators of the venues at or connected to the Event.

To the maximum extent permitted by law, F+DV is not liable for the actions, representations or information provided by speakers or presenters at the Event, and such views and opinions expressed by the speakers or presenters do not necessarily reflect the views and opinions of F+DV.

Accessibility/Dietaries:

It is your responsibility to inform F+DV or the Event venue of any special dietary or other requirements you may have, sufficiently in advance to enable F+DV to attempt to accommodate these requirements (or where this is not possible, inform you of such).

Each event will state whether it allows dietaries or has accessibility. It is possible to search on the website for dietary requirements and wheelchair access to events via the program. In rare cases an event cannot cater for dietaries or wheelchair accessibility, this will be noted on the page

Please contact the F+DV office on tickets@foodanddrinkvic.com.au for further questions and details on accessibility at events.

Capture and use of image: 

You consent to being photographed, filmed and recorded at the Event. You also consent to use of any film, image or recording of you at the Event at the discretion of F+DV, Event venue, its commercial partners, media agencies, and law enforcement agencies without compensation or further notice.

Privacy:

Please refer to our privacy policy here.

Medical assistance and information: 

You authorise F+DV, and the Event venue, its medical contractors and any other third party medical service providers at the Event to administer any medical assistance, treatment or transport you seek, or as is reasonably necessary in the circumstances (the costs of which you may be responsible for). In connection with any such assistance, you consent to the disclosure of your personal information and relevant medical details to F+DV, its insurers and other relevant third parties. Personal information collected in these circumstances will not be used by F+DV for marketing purposes.

Interpretation:

These terms conditions do not exclude, restrict or modify the application of any provision of the ACL, where to do so would either contravene the ACL or cause any part of these conditions to be void. Any provision of these conditions which is invalid must be read down to the minimum extent necessary to achieve its validity or be severed from these conditions without invalidating or affecting the remaining clauses in these terms and conditions.

Changes to Terms and Conditions:

F+DV reserves the right to amend these terms and conditions from time to time by giving you notice (by email or by posting it on F+DV’s website).

If you have any queries, contact  F+DV Customer Service by email at info@foodanddrinkvic.com.au.

 

Last updated: 29 November 2021