Food and Drink Victoria Ltd tickets the majority of their events (Melbourne Food and Wine Festival, Drink Victorian collectively termed the “Event”) using a third-party platform, Ferve Tickets. In some instances, the venue will ticket the event direct through their own online booking system or telephone booking. The booking method is noted on each event page.
These conditions govern access to an Event and the supply of all tickets.
By purchasing a ticket or registering for an Event ticketed by Food and Drink Victoria Ltd (trading as Melbourne Food and Wine Festival), you agree to be bound by these terms and conditions as amended from time to time.
Terms and Conditions:
Advertised Ticket price:
Please note that Ticket price does not include any travel or accommodation costs.
When you are booking tickets to the event, please ensure you are familiar with the Chief Health Officer directives currently in place.
If you have purchased a ticket to attend an Event, subject to any statutory rights of refund (including, without limitation, the provisions of the Australian Consumer Law as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“ACL”)) and the below clause specific to COVID-19 requirements or restrictions, and unless otherwise specified in these terms and conditions, tickets purchased to the Event are generally non-refundable and are not available for exchange.
Complimentary tickets or zero value registrations are not given refunds.
COVID-19 requirements or restrictions:
An Event’s content and program is accurate at the time of printing and online. F+DV may make changes to an Event as required, however will use reasonable efforts to provide a program and content of equivalent standard. To the extent permitted by law, F+DV reserves the right at any time to:
Should F+DV be required to cancel an Event, F+DV will provide as much notice as possible to all confirmed attendees and presenters and this may be updated or reflected on the website by F+DV as soon as it is possible. Attendees and presenters will also be contacted by email.
Your rights and obligations:
Your property, your responsibility:
Whilst at the Event, you must take care to protect your own property from loss and damage and take steps to prevent your property causing safety issues or damage to other people or property. F+DV and its officers, employees, agents, volunteers, contractors and sub-contractors (“Representatives”) and Event venues will not be liable for any loss or damage (including any direct, indirect or consequential loss or damage) to any property brought to the Event, unless the ACL applies and such loss or damage was due to F+DV’s or the Event venues breach of a non-excludable guarantee under the ACL (such as a failure to provide services with due care or skill).
You are advised that:
You use the venues for the Event and all associated facilities at your own risk. To the maximum extent permitted by law, you release F+DV and its Representatives from any action, suits, proceedings, claims, demands and any liability, cost, loss or expense arising from or in connection with the Event and/or these terms and conditions including without limitation:
(a) any accident, damage, personal injury, death, loss, illness or injury to you or a person under your care;
(b) any property damage, loss of or damage to your equipment, materials or other belongings brought to the venues, whether by fire, theft, accident, injury or otherwise; or
(c) any other loss, damage, cost or expense (including, without limitation, loss of profits, business interruption, loss of information, indirect, special, punitive or consequential loss or indirect damage of any kind whether or not such loss or damage is foreseeable, foreseen or known and whether or not F+DV has been advised of or is aware that such damages may be incurred), unless solely caused by F+DV and its Representatives.
These terms and conditions exclude to the maximum extent permitted by law any warranty or condition implied by common law, practice or statute. However in the case of those warranties under statute which may not be excluded, including the ACL, F+DV’s liability for breach of such conditions and warranties shall, to the maximum extent permitted by law, be limited, in the sole discretion of F+DV to the lesser of the resupply of the relevant service or the payment of the cost of re-supply of the relevant service.
You agree to indemnify and hold F+DV and its Representatives harmless from any claim, cost, demand, liability or damage (including legal costs, professional costs and other expenses) incurred by F+DV and/or its Representatives arising out of or in connection with:
To the maximum extent permitted by law, F+DV is not liable for liabilities, costs, losses or expenses arising from the provision or non-provision of services provided by third party operators or the operators of the venues at or connected to the Event.
To the maximum extent permitted by law, F+DV is not liable for the actions, representations or information provided by speakers or presenters at the Event, and such views and opinions expressed by the speakers or presenters do not necessarily reflect the views and opinions of F+DV.
It is your responsibility to inform F+DV or the Event venue of any special dietary or other requirements you may have, sufficiently in advance to enable F+DV to attempt to accommodate these requirements (or where this is not possible, inform you of such).
Each event will state whether it allows dietaries or has accessibility. It is possible to search on the website for dietary requirements and wheelchair access to events via the program. In rare cases an event cannot cater for dietaries or wheelchair accessibility, this will be noted on the page
Please contact the F+DV office on firstname.lastname@example.org for further questions and details on accessibility at events.
Capture and use of image:
You consent to being photographed, filmed and recorded at the Event. You also consent to use of any film, image or recording of you at the Event at the discretion of F+DV, Event venue, its commercial partners, media agencies, and law enforcement agencies without compensation or further notice.
Medical assistance and information:
You authorise F+DV, and the Event venue, its medical contractors and any other third-party medical service providers at the Event to administer any medical assistance, treatment or transport you seek, or as is reasonably necessary in the circumstances (the costs of which you may be responsible for). In connection with any such assistance, you consent to the disclosure of your personal information and relevant medical details to F+DV, its insurers and other relevant third parties. Personal information collected in these circumstances will not be used by F+DV for marketing purposes.
These terms conditions do not exclude, restrict or modify the application of any provision of the ACL, where to do so would either contravene the ACL or cause any part of these conditions to be void. Any provision of these conditions which is invalid must be read down to the minimum extent necessary to achieve its validity or be severed from these conditions without invalidating or affecting the remaining clauses in these terms and conditions.
Changes to Terms and Conditions:
F+DV reserves the right to amend these terms and conditions from time to time by giving you notice (by email or by posting it on F+DV’s website).
If you have any queries, contact F+DV Customer Service by email at email@example.com.
Last updated: 28 August 2023