Melbourne Food & Wine Festival - FAQs

Last updated 19 April 2021

We look forward to welcoming you to the Winter Edition of Melbourne Food & Wine Festival 2021. We will be regularly reviewing government guidelines and advice in the lead-up to all events and these FAQs may be updated as required.

What are you doing to comply with COVID safety for the MFWF Winter Edition 2021 in line with Victorian Government’s Public Events Framework?

  • Electronic tickets to support contact tracing
  • Collection of attendee details via QR code
  • Separate zones for large-scale events
  • COVID Safety Managers at large-scale events
  • Enhanced cleaning of high-touch surfaces and high-traffic areas
  • Physical distancing where queues may exist
  • Sanitiser and handwash stations placed around event sites
  • Cashless transactions across events
  • Collection of COVID Safe Plans from suppliers
  • Require all participating hospitality venues to operate with a current COVID Safe Plan

You can find out more about our COVID Safe Plan here.

What should I do if I am unwell prior to an event?

You must not attend MFWF events if you have signs or symptoms of coronavirus (COVID-19), such as: cough, fever, sore throat, fatigue or shortness of breath. We recommend that you get tested if any of these symptoms exist. Please refer to the refund section of our terms and conditions in regards to your ticket if you are unwell and cannot attend.

Do I have to wear a face mask at the event?

At the time of writing these guidelines, you do not need to wear a mask at any of our events. When you are travelling to and from the event, you should refer to public health guidelines around wearing masks.

If anything changes in regards to wearing masks, we will work with DH and other agencies to ensure that all aspects of your event experience are consistent with public health expectations and guidelines.

How are you promoting appropriate personal and hand hygiene?

Sanitising and handwash stations will be provided at any event held outside of a hospitality venue.

All hospitality venues participating in the festival are required to have a current COVID Safe Plan, which covers hand hygiene, and adhere to the current guidelines.

How will MFWF adhere to contact tracing protocols?

Details of customers will be collected via a QR code at each individual venue for contact-tracing purposes, in compliance with DH guidelines and in accordance with privacy laws and obligations.

How will refunds work?

Please refer to our terms and conditions for the full refund guidelines.

Who should I contact if I want a refund or if I need to change my card details?

Please email all of your booking details to info@foodandwinevic.com.au to request a refund, along with the reason for requesting the refund. Your request will be assessed by the MFWF team in line with our ticketing terms and conditions.

What happens if an event is cancelled or I’m unwell and I’m travelling to Melbourne for the event? Will you reimburse my travel fees?

We are not able to reimburse travel or accommodation fees. Airlines and hotel groups are making concessions with their policies for deferring or changing travel plans, and we hope you can take advantage of these.

What if I received a gift voucher for the 2020 program and haven’t redeemed it yet?

We’re extending the validity of MFWF gift vouchers to three years from the date of purchase for the entire MFWF program (subject to availability).

How long are MFWF gift vouchers valid for?

In line with the ACCC requirements, MFWF gift vouchers are valid for three years from the date of purchase for the entire MFWF program (subject to availability).