FAQs on postponing our March program

Last updated 29 June 2020.

Why has Melbourne Food & Wine Festival been postponed?
The rapid escalation of the COVID-19 pandemic has created an exceptional set of circumstances that affect Melbourne Food & Wine Festival (MFWF). The situation is unpredictable and is changing daily, but following the Australian Government’s precautionary measure of recommending public gatherings involving more than 500 people be cancelled, we have determined that postponing the March festival is the most responsible course of action. It’s a decision we make with heavy hearts, and one that has been very difficult for the entire MFWF team and its partners and suppliers, but the safety and welfare of festival guests is MFWF’s critical priority.

When will MFWF be postponed to?
We plan to move the entire program to spring 2020. We’re working to confirm our dates as soon and will share these with you as soon as we can. We’re still planning to run a regional program in Victoria in November but are still working through what this looks like.

We encourage you to hold on to your tickets and join us in supporting and celebrating Victoria’s food and drink community at this later date. Your support will be critically important to the hospitality industry who will need our support more than ever following the next few months.

Does the postponement apply to all events, regardless of size?
Yes. While we understand that many events on our program are not considered mass gatherings, the official response to the COVID-19 pandemic is evolving daily. The health and welfare of our guests remains our essential priority.

Why have smaller events in restaurants been postponed?
The situation with COVID-19 is unpredictable. We feel a responsibility to public health and safety, and to our industry, to give them certainty around these events, and postponing to a later date is the best solution to this.

Will the postponed program be exactly the same?
It’s our intention to deliver the program that was planned for March as closely as we can. We will keep ticketholders informed of any program changes as they arise. The decision to postpone was made on Friday 13 March and we are still working through the practicalities of delivering the program in the springtime.

Events involving international talent have been put on hold indefinitely. We are contacting affected ticketholders regarding refunds for any of those events.

It’s also possible that some events won’t be able to be delivered by venues at a later date and in that case, we will contact you to arrange a refund.

Can I get a refund on my ticket?
We encourage everyone to hold onto their ticket and come along to MFWF in spring 2020. The best thing you can do to support the Melbourne hospitality industry, which is hurting deeply right now, is hold on to your tickets.

If you do require a refund on the postponed events you have tickets for, you are entitled to this. Please email your booking details to info@foodandwinevic.com.au.

We will refund the price of the ticket less your booking fee in accordance with Consumer Affairs Victoria. Booking fees aren’t retained by MFWF, they are paid to the ticketing provider, Melbourne company Ferve.

Who should I contact if I want a refund?
Please email all of your booking details to info@foodandwinevic.com.au to request a refund. We appreciate your patience with the processing of your refund.

When do I need to ask for a refund by?
There is no cut-off date for refund requests at this time. Once new dates for the program are announced, there will be a cut-off period introduced, which will be shared with customers in due course.

What will I see on my statement when I get a refund?
Your refund will appear on your statement as coming from Vallez Pty Ltd, which is the company name of Ferve, who issue all MFWF tickets.

I have booked to travel from interstate/overseas. Will you reimburse my travel fees?
No, we won’t be reimbursing travel or accommodation fees. Airlines and hotel groups are making concessions with their policies for deferring or changing travel plans, and we hope you can take advantage of these. We look forward to seeing you in Melbourne in spring for the MFWF program.

What if I received a gift voucher and haven’t redeemed it yet?
We’re extending the validity of MFWF gift vouchers to 1 November 2020. We invite you to use your gift voucher to buy a ticket to our spring 2020 or regional programs.