FAQs on the cancellation of the 2020 program

Last updated 13 August 2020.

Why has the 2020 Melbourne Food & Wine Festival been cancelled?

The rapid escalation of the COVID-19 pandemic created an exceptional set of circumstances that affected Melbourne Food & Wine Festival (MFWF). The original program, scheduled to run 19 to 29 March 2020, was postponed following the recommendation made on 13 March by the Australian Government that public gatherings involving more than 500 people be cancelled. Further restrictions arising over the course of the year have posed even greater challenges to the staging of the original program and, after a great deal of deliberation and consultation with government, sponsors and our partners in hospitality, we have now made the extremely difficult decision to cancel the majority of events we had planned for 2020.

How will refunds work?

If you hold a ticket to an event that has been cancelled, you’ll receive an email informing you of the event’s cancellation. You don’t need to do anything to action your refund; it will be returned to the credit card used to make the original purchase (please advise us immediately if the card is no longer valid so we can refund to an alternate card). You will receive a refund receipt email when this has been completed, and we aim to have this refund to you within seven (7) business days.

We will refund the price of the ticket less your booking fee in accordance with Consumer Affairs Victoria. Booking fees are not retained by MFWF, they are paid to the ticketing provider, Melbourne company Ferve.

What will I see on my statement when I get a refund?

Your refund will appear on your statement as coming from Vallez Pty Ltd, which is the company name of Ferve, which issues all MFWF tickets.

Which events are not cancelled?

Some event organisers have expressed their willingness to run their event when it is safe to do so. To assist them in this we will work with the event organisers to ensure that the event runs prior to 31 March 2021 as the situation permits. We will endeavour to give you as much notice regarding the date of the rescheduled event as possible.

In holding onto your ticket you’re supporting not only Melbourne Food & Wine Festival with your confidence, but the chefs, venues and many other people and businesses that make up Victoria’s unique hospitality industry.

If you would like a refund for an event that has not been cancelled, you are entitled to receive one – please email info@foodandwinevic.com.au with your booking details.

Will the rescheduled special events still running be exactly the same?

It’s the intention of the organisers of each event to deliver the program that was planned for March as closely as they can. We will keep ticketholders informed of any program changes as they arise.

Who should I contact if I want a refund or if I need to change my card details?

Please email all of your booking details to info@foodandwinevic.com.au to request a refund. We appreciate your patience with the processing of your refund.

When do I need to ask for a refund by?

There is no cut-off date for refund requests at this time. Once new dates for the industry events program still running are announced, there will be a cut-off period introduced, which will be shared with customers in due course.

I have booked to travel from interstate/overseas. Will you reimburse my travel fees?

We are not able to reimburse travel or accommodation fees. Airlines and hotel groups are making concessions with their policies for deferring or changing travel plans, and we hope you can take advantage of these. We look forward to seeing you in Melbourne for the 2021 MFWF program.

What if I received a gift voucher and haven’t redeemed it yet?

We’re extending the validity of MFWF gift vouchers to the end of 2021 for the entire MFWF program (subject to availability).