Melbourne Food & Wine Festival - FAQs

Last updated 31 August 2021

Cancellation of the 2021 Winter Edition Program - Information

Why has the 2021 Winter Edition been cancelled?

It had been our hope after the initial postponement of the festival to stage it in the spring, but with no abatement of the COVID-19 situation, that option is now no longer viable for us. Sadly, MFWF is unable to run its Winter Edition and Regional Edition in 2021.

How can I continue to support the industry?

If you’d like to continue to support the industry, you’re welcome to choose to turn your ticketing money into a Melbourne Food & Wine Festival gift voucher. These vouchers are valid for three years from the date of issue. If this is your preferred option, please email us at info@foodanddrinkvic.com.au with your booking number/s and request by Monday 6 September.

How do I get a refund?

If you’d prefer a refund, you don’t need to take any further action; funds will be returned to the credit card used to make the original purchase. Refunds will begin on Tuesday 7 September. You’ll receive a refund-receipt email when this has been completed, and we aim to have this refund to you within 14 business days once the refund process has begun.

If the card you used to purchase your tickets is no longer valid, please let us know without delay so we can direct your refund to another card. Email us at info@foodanddrinkvic.com.au with your booking number and request and we’ll call you back to confirm the updated card details when your refund is ready to process.

Please note that your bank statement will show the refund from Vallez Pty Ltd (the registered business name for our Melbourne-based ticketing company, Ferve Tickets).