Melbourne Food & Wine Festival - FAQs

Last updated 9 February 2022

We look forward to welcoming you to the March Edition of Melbourne Food & Wine Festival 2022. We will be regularly reviewing government guidelines and advice in the lead-up to all events and these FAQs may be updated as required.

Queen Victoria Market – Information

TRANSPORT

A short walk from the city centre, Queen Victoria Market is bounded by Peel, Franklin, Victoria and Elizabeth streets.

Parking is available on Queen Street between Terry and Victoria streets, and also in the Market carpark which is accessible via Franklin or Queen Streets.

Free bike parking is available in and around the Market. Major bike lanes leading to the Market run along Royal Parade and Victoria Street.

It’s also super easy to catch a tram. Just jump on Yarra Trams routes 19, 57, 58 or 59. These lines stop right outside the Market.

The Market is an easy seven-minute walk from Melbourne Central and Flagstaff Stations. Walk north along Elizabeth or William Street.

V/Line trains run from regional Victoria to Southern Cross Station, which is a 15-20-minute walk from the Market

Refer to the Queen Victoria Market website for a full list of nearby parking options and pricing qvm.com.au/parking/

OUTDOOR EVENTS/WEATHER

All events held at the Queen Victoria Market as part of the Festival are all-weather events. The festival will run rain, wind or shine – unless weather conditions become extreme or dangerous and pose a serious risk to safety.

All ticketed events will be under cover, the free weekend events are held across a mix of undercover and outdoor areas, so please check the forecast and plan ahead.

PURCHASING ON THE DAY

All transaction points within the Festival site are cashless. Please bring your credit or debit card to buy food, drinks and goodies.

OPERATIONAL HOURS

Operational hours vary across the festival; please check the specific event pages for a detailed listing. Some key times are below:

The Convenience Store opens 8am-8pm daily

Snacktown and The Big Spaghetti Saturday run 11am-8pm and Sunday 11am-5pm

SEATING OPTIONS

There is no reserved or allocated seating at Queen Victoria Market events. Free seating options will be available throughout the event site.

PETS

In accordance with Food Safety Victoria and the Food Act (1984), no animals, with the exception of guide dogs and assistance dogs, are permitted in the fresh produce or indoor food areas of the Market.

LICENSING INFO

Free weekend events at the Queen Victoria Market are all ages. New Crush is for guests 18 years and older only.

Children under the age of 18 must be accompanied by a parent or guardian at Maximum Chips and Welcome to the Jungle.

The purchase or consumption of alcohol is restricted to over 18s. Identification will be checked at the bars.

 

World’s Longest Lunch and Brunch – Information

TRANSPORT

Treasury Gardens are centrally located on Spring Street in Melbourne CBD. The Gardens are a five-minute walk from Parliament train station. Multiple tram lines also stop directly at the gardens along Spring and Lansdowne Streets; check PTV for your best options.    

A dedicated pick up and drop-off point will be set up on Lansdowne Street for guests using rideshare services, this will be signposted on the day. 

Parking is very limited around the event site, but there are a multiple CBD carparks within walking distance; check directly with the independent parking provider for fees.

OUTDOOR EVENTS/WEATHER

Outdoor events are subject to adverse weather conditions. Patrons accept the risk that weather may affect the event and acknowledge that tickets will not be refunded or exchanged for a gift voucher, except to the extent otherwise required by law. 

If we are alerted in advance that the event may be impacted by adverse weather conditions, we reserve the right as per our terms and conditions to move the events indoors or move the event date within two days of the intended event date.

PURCHASING ON THE DAY

The World’s Longest Lunch is an all-inclusive ticket with all food and beverage on the day included. The World’s Longest Brunch is inclusive of food and an on arrival coffee and drink and water. Additional drinks can be purchased on the day through your phone via Mr Yum.

OPERATIONAL HOURS

The World’s Longest Lunch will run from 12 noon to 4pm and the World’s Longest Brunch from 10.30am to 1pm. 

SEATING OPTIONS

No tickets will be available on the day. All seating is pre-allocated and table and seat numbers will be listed on your ticket, please insure you bring your ticket with you on the day.

LICENSING INFORMATION

Children under the age of 18 must be accompanied by a parent or guardian.

The purchase or consumption of alcohol is restricted to over 18s. Identification will be checked at the bars.

 

Sunday Lunch with Nigella Lawson – Information

TRANSPORT

By Car

Enter Federation Square car park via the Russell Street extension turning left into the car park. Proceed to the lifts and take lifts to Level 1. When exiting the lifts turn left to exit the car park. Turn right and proceed up ramp to Zinc.

Drop off / on foot

Proceed to end of Russell Street extension. Take the stairs on the right down to ground level to the Zinc entrance on the right.

On foot via Main Plaza

From the main plaza, head towards Deakin Edge. At the end of the atrium proceed through the sliding doors and down the stairs to Zinc.

On foot via Princes Bridge

From Princes Bridge, head down the Yarra River along the river terrace until you reach Zinc on your left, approximately 200 metres from Swanston Street.

COVIDSafe – Information

We look forward to welcoming you at the March Edition of Melbourne Food & Wine Festival 2022. We will be regularly reviewing government guidelines and advice in the lead-up to all events and these FAQs may be updated as required.

What are you doing to comply with COVID safety for the MFWF March Edition in line with Victorian Government’s guidelines?

  • Electronic tickets to support contact tracing and attendee notifications
  • Victoria Government QR check-in and vaccinations checks at events
  • COVID check-in marshals and Safety Managers at large-scale events
  • Enhanced cleaning of high-touch surfaces and high-traffic areas
  • Physical distancing where queues may exist
  • Sanitiser stations placed around event sites
  • Cashless transactions across events
  • Collection of COVID Safe Plans from suppliers
  • Require all participating hospitality venues to operate with a current COVID Safe Plan

You can find out more about our COVID Safe Plan here - melbournefoodandwine.com.au/mfwf-covidsafe-information

Will the events have physical distancing?

The World’s Longest Lunch and Brunch are seated ticketed events and current guidelines allow communal seating, so groups will be seated at communal tables with other guests. Both these events are held outside with allocated seating and contact tracing. Neither event is open to the public on a walk-in basis – every attendee must have a valid ticket.

The Crawl and Bite, Chef Series and High Steaks program are compliant with the COVIDSafe hospitality framework and each venue has confirmed they have COVIDSafe Plans in place for their event. 

The Queen Victoria Market program consists of non-allocated seating events, capacity will be restricted to the density limits applicable at the time of the event. 

What should I do if I am unwell prior to the event?

You must not attend MFWF events if you have signs or symptoms of coronavirus (COVID-19), such as: cough, fever, sore throat, fatigue or shortness of breath. We recommend that you get tested if any of these symptoms exist. Please refer to the refund section of our terms and conditions in regard to your ticket if you are unwell and cannot attend.

Do I have to wear a face mask at the event?

Rules around mask wearing update frequently; please refer to the latest government guidelines before attending events. coronavirus.vic.gov.au/face-masks-when-wear-face-mask

How are you promoting appropriate personal and hand hygiene?

Sanitising stations will be provided at any event not held inside a hospitality venue.

All hospitality venues participating in the festival are required to have a current COVIDSafe Plan, which covers hand hygiene, and adhere to the current guidelines.

How does MFWF adhere to contact tracing protocols?

All events will require an onsite or in venue Victorian Government QR check-in and vaccination check. Your check-in details are only used or shared for contact tracing purposes. Your personal information can only be used by health authorities to help manage an outbreak of COVID-19. Your check-in details will be deleted after 28 days.

How will refunds work?

Please refer to our terms and conditions for the full refund guidelines.

Who should I contact if I want a refund or if I need to change my card details?

Please email your booking details to info@foodanddrinkvic.com.au to request a refund, along with the reason for requesting the refund. Your request will be assessed by the MFWF team in line with our ticketing terms and conditions.

What happens if an event is cancelled or I’m unwell and I’m travelling to Melbourne for the event? Will you reimburse my travel fees?

We are not able to reimburse travel or accommodation fees. Airlines and hotel groups are making concessions with their policies for deferring or changing travel plans, and we hope you can take advantage of these.

What if I received a gift voucher for the 2021 program and haven’t redeemed it yet?

We’re extending the validity of MFWF gift vouchers to three years from the date of purchase for the entire MFWF program (subject to availability).

How long are MFWF gift vouchers valid for?

In line with the ACCC requirements, MFWF gift vouchers are valid for three years from the date of purchase for the entire MFWF program (subject to availability).