Melbourne Food & Wine Festival - FAQs

Last updated 7 July 2021

We look forward to welcoming you to the Winter Edition of Melbourne Food & Wine Festival 2021. We will be regularly reviewing government guidelines and advice in the lead-up to all events and these FAQs may be updated as required.

Queen Victoria Market – Information

TRANSPORT

A short walk from the city centre, Queen Victoria Market is bounded by Peel, Franklin, Victoria and Elizabeth streets.

Car
Parking is available on Queen Street between Terry and Victoria streets, and also in the Market carpark which is accessible via Franklin or Queen streets.

Bike
Free bike parking is available in and around the Market. Major bike lanes leading to the Market run along Royal Parade and Victoria Street.

Tram
It’s also super easy to catch a tram! Just jump on Yarra Trams routes 19, 57, 58 or 59, which stop right outside the Market.

Train
The Market is an easy seven-minute walk from Melbourne Central and Flagstaff Stations. Walk north along Elizabeth or William Street.

Regional Trains
V/Line trains run from regional Victoria to Southern Cross Station, which is a 15-20-minute walk from the Market

PARKING

Refer to the Queen Victoria Market website for a full list of nearby parking options and pricing
qvm.com.au/parking

OUTDOOR EVENTS/WEATHER

All events held at the Queen Victoria Market as part of the Festival are all-weather events. The festival will run rain, wind or shine – unless weather conditions become extreme and dangerous and pose a serious risk to safety.

All ticketed events will be under cover but this is Melbourne in winter, so rug up. The free weekend events are held across a mix of undercover and outdoor areas, so check the forecast and plan ahead.

PAYING FOR THINGS

All transaction points within the Festival site will be cashless, thanks to Mr Yum. Please bring your credit or debit card to buy food, drinks and goodies.

Mr Yum mobile ordering will also be available throughout the site at most food vendors and the Festival bar. If you’d like to use this, you’ll need your phone to scan the QR code and place your order. With this option there’s no need to queue: Mr Yum will let you know when your order is ready to be collected.

OPERATIONAL HOURS

Operational hours vary across the festival; please check the specific event pages for a detailed listing. Some key times are below: 

The Convenience Store – open daily 8am-6.30pm
The Remixed Grill and The Big Spaghetti Saturday 11am-8pm and Sunday 11am-5pm

SEATING OPTIONS

There is no reserved or allocated seating at Queen Victoria Market events.

LICENSING INFO

Free weekend events at the Queen Victoria Market are all ages.

Children under the age of 18 must be accompanied by a parent or guardian at Maximum Chips and Welcome to the Jungle.

The purchase or consumption of alcohol is restricted to over 18s. Identification will be checked at the bars. Acceptable evidence of age documents under the Liquor Control Reform Act 1998 are:

  • Australian driver licence (including NSW & SA digital driver’s licence)
  • Victorian learner permit
  • Foreign driver licence in the English language, or if not accompanied by an official English translation, an International Driving Permit
  • Victorian proof of age card or an equivalent from another state or territory of Australia
  • Keypass card (including digital keypass)
  • Australian or foreign passport
COVIDSafe – Information

What are you doing to comply with COVID safety for the MFWF Winter Edition 2021 in line with Victorian Government’s Public Events Framework?

  • Electronic tickets to support contact tracing
  • Collection of attendee details via QR code
  • Separate zones for large-scale events
  • COVID Safety Managers at large-scale events
  • Enhanced cleaning of high-touch surfaces and high-traffic areas
  • Physical distancing where queues may exist
  • Sanitiser and handwash stations placed around event sites
  • Cashless transactions across events
  • Collection of COVIDSafe Plans from suppliers
  • Require all participating hospitality venues to operate with a current COVIDSafe Plan


You can find out more about our COVID Safe Plan here.

What should I do if I am unwell prior to an event?

You must not attend MFWF events if you have signs or symptoms of coronavirus (COVID-19), such as: cough, fever, sore throat, fatigue or shortness of breath. We recommend that you get tested immediately if any of these symptoms appear, and self-isolate until you receive a negative test result. Please refer to the refund section of our terms and conditions in regards to your ticket if you are unwell and cannot attend.

Do I have to wear a face mask at the event?

At the time of writing these guidelines, you do not need to wear a mask at any of our events. When you are travelling to and from the event, you should refer to public health guidelines around wearing masks.

If anything changes in regards to wearing masks, we will work with the Department of Health and other agencies to ensure that all aspects of your event experience are consistent with public health expectations and guidelines.

How are you promoting appropriate personal and hand hygiene?

Sanitising and handwash stations will be provided at any event held outside of a hospitality venue.

All hospitality venues participating in the festival are required to have a current COVIDSafe Plan, which covers hand hygiene, and adhere to the current guidelines.

How will MFWF adhere to contact tracing protocols?

Details of customers will be collected via a QR code at each individual venue for contact-tracing purposes, in compliance with Department of Health guidelines and in accordance with privacy laws and obligations.

How will refunds work?

Please refer to our terms and conditions for the full refund guidelines.

Who should I contact if I want a refund or if I need to change my card details?

Please email all of your booking details to info@foodandwinevic.com.au to request a refund, along with the reason for requesting the refund. Your request will be assessed by the MFWF team in line with our ticketing terms and conditions.

What happens if an event is cancelled or I’m unwell and I’m travelling to Melbourne for the event? Will you reimburse my travel fees?

We are not able to reimburse travel or accommodation fees. Airlines and hotel groups are making concessions with their policies for deferring or changing travel plans, and we hope you can take advantage of these.

What if I received a gift voucher for the 2020 program and haven’t redeemed it yet?

We’re extending the validity of MFWF gift vouchers to three years from the date of purchase for the entire MFWF program (subject to availability).

How long are MFWF gift vouchers valid for?

In line with the ACCC requirements, MFWF gift vouchers are valid for three years from the date of purchase for the entire MFWF program (subject to availability).